GlowScent

Privacy Policy
Last Updated: August 17, 2026

At GlowScent, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website or purchase our products.

1. Information We Collect
When you place an order, contact us, or use certain features of our website, we may collect information such as:

Full name
Email address
Phone or WhatsApp number
Country, state, and city
Shipping and billing address
Postal or ZIP code
Order and transaction information
Information you provide when contacting us
We may also automatically collect limited technical information, such as your IP address, browser type, device type, and information about how you interact with our website.

2. How We Use Your Information
We use the information we collect to:

Process and fulfill your orders
Arrange shipping and delivery
Provide order and shipment updates
Respond to your questions and requests
Provide customer support
Process payments securely through our payment providers
Improve our website, products, and services
Prevent fraud, abuse, and unauthorized transactions
Comply with applicable legal requirements
We only use your information for legitimate business purposes related to providing and improving our services.

3. Payment Information
Payments may be processed through third-party payment providers.

GlowScent does not intentionally store your complete credit or debit card details on our website. Payment information may be handled directly by the payment provider according to its own privacy and security policies.

4. Sharing Your Information
We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, including:

Payment processors
Shipping and delivery providers
Website and hosting service providers
Technology and customer-support providers
These parties receive only the information reasonably necessary to provide their services.

We may also disclose information when required by law, legal process, or to protect our rights, customers, website, or business.

5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve your experience.

Some third-party services used on our website may also use cookies or similar technologies according to their own policies.

You can adjust your browser settings to control or block cookies. However, some website features may not function properly if cookies are disabled.

6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and complying with legal obligations.

When information is no longer reasonably required, we may securely delete or anonymize it.

8. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Ask us to limit certain uses of your information
Object to certain processing activities
Withdraw consent where processing is based on consent
To exercise an applicable privacy right, please contact us using the contact information provided below.

9. Third-Party Websites
Our website may contain links to third-party websites or services.

GlowScent is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

10. Children’s Privacy
Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization.

11. International Users
GlowScent may serve customers in different countries. As a result, your information may be processed or stored in countries other than the country where you live.

Where required, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

13. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us through the contact information provided on our website.

GlowScent
Email: contact@tamaztech.com

Terms & Conditions
Last Updated: August 17, 2026

Welcome to GlowScent. By accessing or using our website, purchasing our products, or using our services, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. About GlowScent
GlowScent provides hair and scalp care products and related accessories through our website.

We reserve the right to update product information, pricing, availability, descriptions, and website content at any time without prior notice.

2. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.

However, colors and visual appearance may vary depending on your device, screen settings, lighting, or photography.

Product information is provided for general informational purposes and does not constitute medical advice.

3. Orders
When you place an order, you agree to provide accurate and complete information, including your name, contact information, and shipping address.

After submitting an order, you may receive an order confirmation. An order is not considered fully accepted until payment has been successfully processed and the order has been confirmed by GlowScent.

We reserve the right to refuse, cancel, or limit an order when necessary, including in cases of suspected fraud, incorrect pricing, unavailable products, or other circumstances that may affect the validity of the order.

4. Pricing and Payment
All prices displayed on the website are shown in the currency indicated at checkout.

Prices may change at any time without prior notice. Any applicable taxes, customs duties, or import charges may be the responsibility of the customer depending on the destination country.

Payments are processed through third-party payment providers. We do not intentionally store complete payment card information on our website.

5. Shipping
Orders are shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that their shipping information is accurate and complete.

Shipping times are estimates and may be affected by customs clearance, weather, carrier delays, incorrect addresses, or other circumstances outside our control.

For more information, please refer to our Shipping Policy.

6. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy.

Please review that policy before placing an order.

7. Warranty
Certain GlowScent products may be covered by a limited warranty.

Warranty coverage, exclusions, and requirements are described in our Warranty Policy.

8. Proper Use of Products
GlowScent products should be used according to the instructions provided with the product.

Customers are responsible for reading and following the product instructions before use.

GlowScent products are intended for personal hair and scalp care and should not be used for purposes other than those specified by the product instructions.

9. Intellectual Property
All content on this website, including logos, brand names, product images, graphics, text, videos, designs, and other materials, is owned by or licensed to GlowScent unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially use our content without prior written permission.

10. Website Use
You agree not to misuse our website, interfere with its operation, attempt unauthorized access, introduce malicious software, or use the website for fraudulent or unlawful purposes.

We reserve the right to restrict or terminate access to the website when necessary to protect our business, customers, or website.

11. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, hosting, or other business functions.

These services may operate under their own terms and privacy policies.

12. Limitation of Liability
To the extent permitted by applicable law, GlowScent shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

13. Changes to These Terms
We may update these Terms & Conditions from time to time.

Any changes will become effective when the updated version is published on our website. The “Last Updated” date will be changed accordingly.

14. Contact Us
If you have questions about these Terms & Conditions, please contact us through the contact information provided on our website.

GlowScent
Email: contact@tamaztech.com

Shipping Policy
Last Updated: August 17, 2026

At GlowScent, we work to make sure your order is processed and delivered as smoothly as possible. This Shipping Policy explains how orders are prepared, shipped, and delivered.

1. Order Processing
Orders are generally processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, destination, weekends, holidays, and other circumstances.

If there is a significant delay in processing your order, we may contact you using the information provided at checkout.

2. Shipping Destinations
GlowScent may ship to selected countries and regions.

Shipping availability may depend on the destination, carrier restrictions, customs requirements, and the type of product being shipped.

Available shipping options and costs will be shown during checkout when applicable.

3. Shipping Times
Estimated delivery times depend on the destination and shipping method selected.

Delivery estimates are not guaranteed and may be affected by:

Customs clearance
Local delivery conditions
Carrier delays
Weather
Public holidays
Incorrect or incomplete shipping information
Unexpected transportation disruptions
Once an order has been handed to the shipping carrier, delivery timing may be outside GlowScent’s direct control.

4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.

Please carefully check your information before submitting an order.

If you provide an incorrect address and the package is returned or requires additional shipping, additional costs may apply.

5. Tracking
When tracking information is available, it may be provided to the customer after the order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

Customers can use the tracking information provided to monitor the progress of their shipment.

6. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless explicitly stated during checkout, these charges are generally the responsibility of the customer.

GlowScent does not control customs decisions or the amount of any applicable import charges.

7. Delayed or Lost Packages
If your package appears to be delayed, please first check the tracking information provided.

If a package is confirmed as lost by the shipping carrier, please contact us so we can review the shipment and determine the appropriate next steps.

A package may not be considered lost simply because it has not arrived within the estimated delivery window.

8. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and product as soon as possible.

Contact us with your order number and relevant photos so we can review the situation.

9. Undeliverable or Refused Packages
If an order is returned because of an incorrect address, failure to receive the package, refusal of delivery, or failure to complete required customs procedures, additional shipping costs may apply.

Any refund for a returned package will be handled according to our Return & Refund Policy.

10. Contact Us
If you have questions about shipping or your order, please contact us through the contact information provided on our website.

GlowScent
Email: contact@tamaztech.com

Return & Refund Policy
Last Updated: August 17, 2026

We want you to have a positive experience with GlowScent. This Return & Refund Policy explains when products may be returned and when refunds may be available.

1. Return Period
Return requests must be submitted within 30 days of delivery, unless a different period is required by applicable law.

To request a return, please contact us before sending the product back.

2. Return Eligibility
To be eligible for a return, the product generally must:

Be purchased directly from GlowScent or through an authorized sales channel
Be unused or only minimally handled where necessary to inspect the product
Be returned with its original packaging and included accessories where reasonably possible
Not have been damaged through misuse, improper handling, or unauthorized modification
Certain products or items may not be eligible for return due to hygiene, safety, or other applicable restrictions.

3. Opened or Used Products
Because GlowScent products are personal hair and scalp care products, opened or used consumable liquids, fragrance capsules, or other hygiene-sensitive items may not be eligible for return unless they are defective or required otherwise by applicable law.

4. Defective or Damaged Products
If your product arrives damaged or has a manufacturing defect, please contact us as soon as reasonably possible.

Please provide:

Order number
Description of the issue
Photos or videos showing the problem when applicable
We may request additional information to determine whether the issue qualifies for a replacement, repair, or refund.

5. Refunds
Once an approved return is received and inspected, we will determine whether a refund is applicable.

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

6. Return Shipping Costs
If the return is due to a confirmed defective or damaged product, GlowScent may cover reasonable return shipping costs where applicable.

For returns based on customer preference or other non-defective reasons, the customer may be responsible for return shipping costs.

7. Exchanges
Where available, we may offer a replacement or exchange instead of a refund for defective or damaged products.

Replacement availability depends on product stock and destination.

8. Non-Returnable Items
Items that may generally be non-returnable include:

Used consumable liquids or fragrance products
Items damaged through misuse
Products modified or repaired without authorization
Items purchased from unauthorized sellers
This does not affect any mandatory consumer rights that apply under the laws of your country or region.

9. Refund Exceptions
A refund may be denied when a returned product does not meet the applicable return requirements, has been damaged through misuse, or cannot be reasonably verified as an eligible GlowScent purchase.

10. How to Request a Return
To request a return or refund, contact us with:

Your order number
Name used for the order
Email address
Reason for the request
Photos or other supporting information when applicable
Do not send a product back before receiving return instructions from GlowScent.

11. Contact Us
For return or refund requests, please contact:

GlowScent
Email: contact@tamaztech.com

Warranty Policy
Last Updated: August 17, 2026

GlowScent is committed to providing reliable products and supporting our customers after purchase. This Warranty Policy explains the general warranty coverage for eligible GlowScent products.

1. Warranty Coverage
GlowScent products may be covered against manufacturing defects in materials or workmanship for the warranty period specified for the product or purchase.

The warranty applies to the original purchaser and requires reasonable proof of purchase.

2. Warranty Period
Unless otherwise stated on the product page, packaging, warranty card, or order confirmation, the applicable warranty period is 12 months from the date of delivery.

If a different warranty period applies to a specific product, the period stated with that product will take priority.

3. What the Warranty Covers
The warranty may cover defects affecting the normal operation of the product, including certain manufacturing or component failures that occur during normal intended use.

If a valid warranty claim is approved, GlowScent may, at its discretion and where permitted by applicable law:

Repair the product
Replace the defective product or component
Provide another appropriate remedy
4. What the Warranty Does Not Cover
The warranty generally does not cover damage caused by:

Accidental drops or physical impact
Water or liquid entering parts not designed to be exposed to liquid
Improper use or failure to follow the product instructions
Unauthorized repair or modification
Use of incompatible accessories or charging equipment
Normal wear and tear
Cosmetic damage that does not affect functionality
Damage caused by incorrect storage or transportation after delivery
Damage resulting from misuse or negligence
Consumable products, fragrance liquids, and other items intended to be replaced through normal use may have separate coverage or may not be covered by the product warranty.

5. Battery
Rechargeable batteries naturally lose capacity over time through normal use and charging cycles.

Normal battery capacity reduction is considered ordinary wear and may not qualify as a warranty defect unless required by applicable law or specifically covered by the product warranty.

6. How to Make a Warranty Claim
To submit a warranty claim, contact GlowScent and provide:

Order number or proof of purchase
Customer name
Description of the issue
Photos or videos showing the issue when applicable
We may ask for additional information to determine whether the issue is covered.

7. Inspection
GlowScent may need to inspect the product or request photographs or videos before approving a warranty claim.

If the issue is determined to be outside warranty coverage, we will inform you of the available options where applicable.

8. Shipping for Warranty Claims
If a warranty claim is confirmed as valid, GlowScent may provide appropriate instructions regarding return shipping or replacement.

Shipping arrangements may vary depending on the customer’s location and the nature of the issue.

9. Warranty Limitations
This warranty is provided in addition to, and does not replace, any mandatory consumer rights or legal guarantees that apply in your country or region.

Nothing in this Warranty Policy is intended to limit rights that cannot legally be excluded.

10. Contact Us
For warranty questions or claims, please contact:

GlowScent
Email: contact@tamaztech.com