Refund policy
Returns & Refunds
We want our customers to have a positive experience with GlowScent. If you experience a problem with your order or product, please contact us before returning anything.
1. Return Requests
Customers should contact us as soon as reasonably possible after receiving an order if they believe the product is damaged, defective, incorrect or otherwise eligible for return.
2. Product Condition
Return eligibility may depend on the condition of the product, the reason for the return, whether the product has been used, and applicable laws and order conditions.
3. Hygiene and Personal Care Products
Because GlowScent is a personal-care product that comes into contact with hair and scalp, certain returns may be restricted for hygiene reasons where permitted by applicable law, particularly when a product has been opened or used.
4. Damaged or Defective Products
If your product arrives damaged or appears to have a manufacturing defect, please contact us and provide your order number and, where appropriate, photographs or other information that may help us assess the issue.
5. Refund Approval
If a refund is approved, the refund will generally be issued through the original payment method used for the order.
6. Refund Processing Time
After we authorize a refund, the time required for the funds to appear in the customer's account may depend on the payment provider and the customer's bank or card issuer.
7. Shipping Costs
Shipping charges may be non-refundable unless otherwise required by applicable law or specifically approved by us.
8. Unauthorized Returns
Please do not send products back without contacting us first. Unauthorized returns may result in delays in processing the request.
9. Contact
Please contact us at contact@tamaztech.com with your order number and a description of the issue before returning a product.
Warranty
GlowScent products are designed and manufactured with quality and reliability in mind. This Warranty Policy describes the general warranty framework applicable to eligible GlowScent products.
1. Warranty Coverage
Eligible GlowScent products may be covered against manufacturing defects in materials or workmanship for the applicable warranty period stated with the product or order.
2. Warranty Period
The applicable warranty period may depend on the product, purchase date and terms associated with the order. Customers should retain their order information as proof of purchase.
3. What the Warranty May Cover
Subject to applicable conditions, warranty service may cover verified manufacturing defects that prevent the product from functioning as intended under normal use.
4. Warranty Exclusions
Warranty coverage may not apply to damage resulting from:
- Misuse or improper operation.
- Accidental damage.
- Physical damage caused by impact or external forces.
- Unauthorized modification or repair.
- Use outside the product instructions.
- Normal wear and cosmetic deterioration.
- Damage caused by incompatible liquids or substances.
- Damage caused by improper cleaning or maintenance.
- Damage caused by unauthorized accessories or components.
5. Warranty Service
Customers requesting warranty service may be asked to provide their order number, purchase information, photographs, videos or other information necessary to evaluate the issue.
6. Repair or Replacement
Where a valid warranty claim is approved, we may, depending on the circumstances and applicable law, repair the product, replace the affected product or provide another appropriate remedy.
7. Warranty Claims
To submit a warranty request, contact contact@tamaztech.com and include your order number and a clear description of the issue.