Shipping policy

Shipping Policy

We aim to process and ship GlowScent orders as efficiently as possible after successful payment confirmation.

1. Order Processing

Orders are prepared for shipment after payment has been successfully confirmed. Processing time may vary depending on product availability, order volume, destination and operational circumstances.

2. Shipping Address

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays or failed delivery caused by incorrect, incomplete or outdated information provided by the customer.

3. Shipping Time

Estimated delivery times may vary depending on destination, shipping method, customs clearance and the carrier's operations. Any delivery estimate provided on the website is an estimate and is not a guaranteed delivery date.

4. Tracking

When a tracking number becomes available, it may be added to the customer's order. Customers can use the Track Order page to view available tracking information and order status.

5. Customs and Import Charges

International shipments may be subject to customs inspection, import duties, taxes, VAT, brokerage fees or other charges imposed by the destination country. Such charges may be the responsibility of the customer unless otherwise stated.

6. Delays

Delivery may be delayed by customs, weather, transportation disruptions, carrier delays, incorrect address information, public holidays or circumstances outside our reasonable control.

7. Lost or Damaged Shipments

If a shipment appears to be lost, significantly delayed or damaged, please contact us with your order number and relevant shipping information so that we can review the matter with the applicable carrier.